Cancellation & Return Policy
1. Order Cancellation
Before Shipment:
- Customers can cancel their order within 24 hours of placing it by contacting our customer support team.
- If the order has not been processed or shipped, a full refund will be issued within 7-10 business days.
After Shipment:
Orders cannot be cancelled once they have been shipped. In such cases, customers can initiate a return after receiving the order.
2. Return Policy
Eligibility:
- Items must be returned within 30 days of receipt to be eligible for a return.
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Some items, such as perishables, custom-made products, and personal care items, may not be eligible for returns. Please refer to the product page for specific return information.
Return Process:
- To initiate a return, customers must contact our customer support to receive a Return Authorization Number (RAN).
- Once the return is approved, customers will receive instructions on how to return the item.
- The cost of return shipping may be the responsibility of the customer unless the return is due to a defective product or an error on our part.
Refunds:
- Once the returned item is received and inspected, customers will be notified of the approval or rejection of their refund.
- If approved, the refund will be processed, and a credit will be applied to the original method of payment within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
3. Exchanges
Product Exchanges:
- Exchanges are allowed within 30 days of receipt for items of the same value.
- The item must meet the same criteria as returns (unused, in original packaging, etc.).
- Customers are responsible for any difference in cost and for return shipping fees unless the exchange is due to an error on our part.
4. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Personal care items (e.g., cosmetics, undergarments)
- Custom-made or personalized items
- Clearance items
5. Damaged or Defective Products
Reporting Damages:
- If a product is received damaged or defective, customers must contact us within 48 hours of receipt.
- Please provide photos of the damaged or defective item and the packaging.
- We will arrange for a replacement or issue a full refund, including any shipping costs.
6. Contact Us
Customer Support:
- For any questions about cancellations, returns, or exchanges, please contact our customer service team at care@zyftt.com or [Phone Number].
- We are available between 9.30 am to 6.30 pm (Mondays to Saturdays).