Cancellation and Return Policy

1. Order Cancellation

Before Shipment:
  • Customers can cancel their order within 24 hours of placing it by contacting our customer support team.
  • If the order has not been processed or shipped, a full refund will be issued within 7-10 business days.
After Shipment:
  • Orders cannot be cancelled once they have been shipped. In such cases, customers can initiate a return after receiving the order.

2. Return Policy

  • To initiate a return, customers must contact our customer support to receive a Return Authorization Number (RAN).
  • Once the return is approved, customers will receive instructions on how to return the item.
  • The cost of return shipping may be the responsibility of the customer unless the return is due to a defective product or an error on our part.
Refunds
  • Once the returned item is received and inspected, customers will be notified of the approval or rejection of their refund.
  • If approved, the refund will be processed, and a credit will be applied to the original method of payment within 7-10 business days.
  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

3. Exchanges

Product Exchanges:
  • Exchanges are allowed within 30 days of receipt for items of the same value.
  • The item must meet the same criteria as returns (unused, in original packaging, etc.).
  • Customers are responsible for any difference in cost and for return shipping fees unless the exchange is due to an error on our part.

4. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Personal care items (e.g., cosmetics, undergarments)
  • Custom-made or personalized items
  • Clearance items

5. Damaged or Defective Products

Reporting Damages:
  • If a product is received damaged or defective, customers must contact us within 48 hours of receipt.
  • Please provide photos of the damaged or defective item and the packaging.
  • We will arrange for a replacement or issue a full refund, including any shipping costs.

6. Contact Us

Customer Support:
  • For any questions about cancellations, returns, or exchanges, please contact our customer service team at care@zyftt.com or [Phone Number].
  • We are available between 9.30 am to 6.30 pm (Mondays to Saturdays).